Our shipping terms apply to Timberwolf apparel items & parts ONLY.
Machine & machine options are delivered via Timberwolf Firewood Processing Equipment freight and are subject to payment verification.
If you have made a machine purchase through our online store, please wait one business day for a sales representative to contact you to set up delivery.
If you are looking for an update on your machine delivery, please contact us at (607)-307-4029 or email us here, subject "DELIVERY".
Please note that we require 3 to 5 working days on average to fulfill your order before dispatching it. Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 10 business days, or up to four weeks if we are working with international suppliers.
Please consider any holidays that might impact delivery times.
For pre-ordered or back-ordered items
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. If you ordered more than one item on a single order and receive only a part of your item, you will receive your other items shortly after.
Wrong address disclaimer
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address.
Please contact us immediately here if you believe you have provided an incorrect shipping address.
By placing an order with Timberwolf Firewood Processing Equipment, you are responsible for the cost of return shipping back to Timberwolf Firewood Processing Equipment.
Please refer to our Refund Policy for further information on how to make a return.
Timberwolf Firewood Processing Equipment is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report your missing package to your respective shipping carrier at the information provided to you on our Tracking Page.
If you have any further questions on how to contact your shipping carrier, please reach out to our customer support team here.