Our Refund Policy Refers to Timberwolf Apparel Items ONLY.
For machine or parts refunds, please contact us directly at (607)-307-4029 or email us here.
To expedite the refund process, please use our online chat services found on on the right hand side of our website to speak to a refund representative.
In order to be eligible for a refund, you must return the product within 30 calendar days of your purchase. The product must be in the same condition that you received it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.